Refund & Return Policy

1. Marketplace and Seller responsibilities

MediMart is a marketplace; each independent Seller is responsible for the products it sells and handles order fulfilment. Return, replacement, and refund eligibility may depend on the Seller, the product, and the reason for the request. Check the product information and order details before purchasing. This policy does not limit rights provided by applicable consumer law.

2. When to contact us

If an item arrives damaged, incorrect, incomplete, or materially different from its description, contact the Seller and MediMart promptly using the order’s available support options. Include your order details and clear photographs of the item, packaging, and shipping label where relevant. Prompt reporting helps the Seller investigate; statutory rights remain unaffected.

3. Return condition and restricted products

Where a return is approved, the Seller may require the item to be unused, in its original packaging, with labels and included accessories intact. For health, safety, and hygiene reasons, opened, used, sterile, perishable, temperature-sensitive, or otherwise regulated medical products may not be eligible for return unless they are faulty, supplied incorrectly, or a return is required by law. Contact the Seller before sending anything back; unsolicited returns may not be accepted.

4. Approval and shipping a return

The Seller will review the request and provide return instructions if it is approved, including the return address and any applicable packaging requirements. Do not ship goods to MediMart unless specifically instructed. Responsibility for return shipping costs will be communicated during the review and handled in accordance with applicable law and the circumstances of the order.

5. Refunds and replacements

After an approved return or other resolution, the Seller will confirm whether a refund, replacement, or other remedy applies. Refunds are generally issued through the original payment method where available; processing time depends on the payment provider and financial institution. Any applicable cancellation or statutory refund rights take precedence over this general process.

6. Cancellations and non-delivery

Cancellation requests are subject to the order’s fulfilment status and applicable law. If an order has not arrived within the stated delivery estimate or tracking indicates a problem, contact the Seller and MediMart through the order support options so the shipment can be investigated.

7. Contact

Start a return, replacement, or refund request using the support options associated with your order. MediMart can help route the request to the relevant Seller.